Shipping policy

Thank you for shopping with AARON GUYER. As a dedicated apparel retailer offering trendy and versatile clothing styles for global consumers, our team prioritizes precise order fulfillment and careful garment logistics handling. We strive to ensure every apparel order is properly sorted, professionally packaged to prevent creases, stains and fabric damage, and delivered to shoppers in perfect wearable condition within standard shipping timelines.

1. Order Processing Procedures

Following successful order confirmation, all apparel purchases will undergo internal verification, quality inspection and standard packaging procedures within 1-3 business days, excluding weekends and national public holidays. Processing lead times may be slightly prolonged during peak shopping seasons and high-volume promotional campaigns. Customers will receive proactive notifications if any notable shipping delays occur.

2. Shipping Fee Calculation Standards

All shipping costs associated with clothing orders are dynamically calculated based on order volume, item weight and shipping destination. The final logistics fee will be fully displayed on the checkout page prior to payment completion, ensuring complete cost transparency for every customer transaction.

3. Delivery Time Reference

Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as estimated references. Actual parcel arrival schedules may vary due to courier service interruptions, customs clearance progress, harsh weather conditions, international logistical limitations and holiday closures in destination territories.

4. Shipment Confirmation and Tracking Activation

Once your clothing order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking details.
Tracking functionality and real-time logistics updates will typically be activated and available for self-service inquiry within 24-48 hours after the shipping carrier completes parcel collection and backend system synchronization.

5. Delivery Address Liability Rules

Customers are required to double-check and validate the accuracy and completeness of their delivery address during checkout. AARON GUYER accepts no responsibility for misdelivered or returned parcels caused by inaccurate or incomplete address information provided by customers. Any packages returned due to address errors will require additional reshipping fees covered solely by the buyer.

6. Transit Loss and Damage Solutions

If your apparel parcel is confirmed lost during cross-border transit, please contact our customer support team within 7 days of your scheduled delivery date to initiate a logistics investigation. For garments that arrive with damage, tearing or defective packaging, please submit a support request within 48 hours of delivery and attach clear photos of faulty items and packaging. Our team will assess the issue and deliver targeted resolutions in a timely manner.

7. Apparel Care Guidelines and Liability Exclusion

Each clothing product is equipped with tailored care instructions covering correct wearing, washing, drying and daily maintenance methods. All apparel items must be maintained in strict accordance with official guidelines. AARON GUYER is not liable for fabric fading, shrinkage, deformation or garment damage resulting from improper cleaning, unauthorized alteration or personal product misuse.

8. International Shipping Terms and Official Contact Details

International shipments of clothing items may be subject to import duties, customs taxes and additional clearance charges based on local government regulations of destination countries. All related customs fees are the customer’s exclusive responsibility and are not included in product prices or standard shipping expenses.
For any questions or clarification regarding this Shipping Policy and your order logistics status, please connect with our professional support team via the official information below:
Trade Name: AARON GUYER
Phone number: +64 28 324 5353
Email: service@aaronuyer.shop
Physical address: 145 Kelliher Lane, Auckland, AUK 2025, New Zealand